Trustifi supports the creation of custom-made rules for specific scenarios of inbound mail flow.
To create such a rule, you will first need to open the “Inbound Management” section and click on the “Inbound Shield” page.
In this page, click on the “Inbound Email Rules” tab. To create a new rule, click on “Create New Rule“.
The process of creating a rule is quite simple, and requires a few basic steps:
- Giving the rule a name
- Configuring the conditions (under “IF“) for when the rule should be triggered
- Configuring the actions to be taken (under “THEN“) when the rule is triggered
- Adding the rule
In the rule pictured in the screenshot above, the condition is to match on any email that has a specific header value. When this condition is met, the result of the rule is to quarantine the email.
You can also add exceptions to any rule you create, to indicate when the rule should not be triggered.
After the rule has been created, you can click on the “Actions” menu next to it to edit the rule, disable it, or delete it.
If you have more than one inbound email rule, the rules will be applied in the order they appear in (1st, 2nd, and so on). You can drag & drop rules to switch the priority order.
To see a full description of all the rule conditions and actions, please see below.
Rule conditions:
- Addresses: this can look for addresses in any of the email fields (To/Cc/Bcc/From).
- Keywords: will look for the presence of specified keywords or phrases in the email body and/or subject.
- At least one domain: this will check if at least one of the domains in the email’s To/Cc or From fields is part of the specified list.
- Attachment types: will look for the presence of specific attachment types in the email.
Note: currently attachment types can only be selected from a list. - Groups: will check if your specified groups are in the email recipients.
- Custom header value: will check for the presence of specified header keys and/or values in the email.
Rule actions:
- Auto forward: will forward a copy of the email to all specified addresses, while the original copy will remain in the original recipient’s inbox.
Note: this will not auto-forward emails that have been sent to quarantine by other rules/policies. - Redirect: will redirect the email to all specified addresses, without sending the email to the original recipient’s inbox.
Note: this will not redirect emails that have been sent to quarantine by other rules/policies. - Auto reply: will send an automatic reply using the provided text/HTML.
Note: this will not auto reply to emails that have been sent to quarantine by other rules/policies. - Quarantine: the email will not arrive in the recipient’s mailbox, and will be sent to quarantine.
- Keep record: a record of the email will be kept in the “Quarantined emails” page, but the email will be released to the recipient’s mailbox.
- Stop rules processing: select if you want to skip all other rules after this rule is applied.