Why do I need my emails encrypted?

Trustifi encrypts every email you send to ensure the protection of data inside the email from outside threats. Encrypted emails can only be opened by the recipient and sender. We do not have access to the data stored inside each email.

Can I use Trustifi with my existing email accounts?

Yes, no new email account or additional software is required to use our services. Trustifi has extensions for Gmail and Outlook that integrate the Trustifi features with your current email addresses, all you have to do is sign-up.

Do recipients of my emails also need to have Trustifi?

No. Only the sender needs to have a Trustifi account. In addition, recipients can reply to Trustifi users in a secure way by using our ENCRYPTED-REPLY™ option.

Who has access to the information inside my emails?

Only the sender and the recipient. We don’t have access to any of the text or attachments inside the email.

Will Trustifi encrypt all my emails?

All attachments are encrypted by default, and email content encryption is configurable – the sender can choose whether to encrypt the content or not.

What is a Trustifi encrypted email?

Trustifi has military grade encryption with an AES256 algorithm to make sure your emails stay safe and every Trustifi email is always sent encrypted. We separate all the important information from the email (attachments and content), classify the sensitivity of the email/attachments, and encrypt it with the unique private key of the user (we keep the key on a separate server that no one has access to, only the user).

What is secure email?

A secure email is an encrypted email that also requires the recipient to pass a two-factor authentication before opening the email. This is the highest level of email security.

What is two-factor authentication?

Two-factor authentication requires the recipient to either insert a correct password (determined by the sender) or retrieve a PIN either from an SMS/phone call or an email. This PIN is the only way to access your email.

What is a Postmarked email?

Postmark is a patented technology of Trustifi that gives the sender legal proof the email was sent, and the time the email was opened.

What tracking data does Trustifi provide?

Trustifi informs you about the time of sending, delivery, and opening of the email as well as a mapped location of where the email was opened.

Do the recipients of my e-mails know the email is being tracked or postmarked?

The sender can determine if the recipient knows the email is being tracked. You can send an email with or without Trustifi’s email wrapper. If sent without the wrapper the format is the same as a regular email would look like.

Can my recipient send me an ENCRYPTED-REPLY™ with authentication?

Yes, you can “force” the recipient to send you a reply that will require two-factor authentication from you in order to open it.

Can I use multiple email address under my Trustifi account to send emails?

Yes, you can add additional emails to your account, but you need to verify each one separately by clicking the link sent to you.

How to send an email from the Trustifi Website?

-> First click the compose button on the left panel of the screen -> Then type in the email addresses you wish to send the Trustifi email to in the To box. Add the necessary information, including phone number and contact name. (If you have already added their contact just click the red lettered version of their email from the drop box.) -> Compose your email, apply the different options: Encrypt Message Content, Require Authentication or Postmark™. Click send, and you’re done!

Why do I need to supply my recipient's phone number?

To ensure only the recipient opens the email, Trustifi requires two-factor authentication. The recipient will receive the PIN they need to complete two-factor authentication via a text or phone call. This PIN is then used to open your email.

How do I send an email from Outlook or Gmail?

-> First download the Trustifi add-on for the email application you wish to use. -> Click the “New E-mail” button and then click the blue envelope for Trustifi services. Instead of adding the recipients’ addresses into the To box, add the recipients into the “Type new or saved e-mail addresses box” in the add-on. -> After adding all the desired e-mails and email options, click apply and compose the email as you normally would.

What if the recipient of my email forgets their PIN for a secure email?

The recipient can either ask the sender for a new access code, or the sender can give the original code again.

Why are emails I send via Email Relay delivered without formatting?

This is usually caused by Rich Text Format (RTF) being configured on your Exchange server. Please see the documentation for Office365 Email Relay implementation to disable RTF.

How to send an email from the Trustifi Website?

-> First click the compose button on the left panel of the screen -> Then type in the email addresses you wish to send the Trustifi email to in the To box. Add the necessary information, including phone number and contact name. (If you have already added their contact just click the red lettered version of their email from the drop box.) -> Compose your email, apply the different options: Encrypt Message Content, Require Authentication or Postmark™. Click send, and you’re done!

Why do I need to supply my recipient's phone number?

To ensure only the recipient opens the email, Trustifi requires two-factor authentication. The recipient will receive the PIN they need to complete two-factor authentication via a text or phone call. This PIN is then used to open your email.

How do I send an email from Outlook or Gmail?

-> First download the Trustifi add-on for the email application you wish to use. -> Click the “New E-mail” button and then click the blue envelope for Trustifi services. Instead of adding the recipients’ addresses into the To box, add the recipients into the “Type new or saved e-mail addresses box” in the add-on. -> After adding all the desired e-mails and email options, click apply and compose the email as you normally would.

What if the recipient of my email forgets their PIN for a secure email?

The recipient can either ask the sender for a new access code, or the sender can give the original code again.

How to send an email from the Trustifi Website?

-> First click the compose button on the left panel of the screen -> Then type in the email addresses you wish to send the Trustifi email to in the To box. Add the necessary information, including phone number and contact name. (If you have already added their contact just click the red lettered version of their email from the drop box.) -> Compose your email, apply the different options: Encrypt Message Content, Require Authentication or Postmark™. Click send, and you’re done!

Why do I need to supply my recipient's phone number?

To ensure only the recipient opens the email, Trustifi requires two-factor authentication. The recipient will receive the PIN they need to complete two-factor authentication via a text or phone call. This PIN is then used to open your email.

How do I send an email from Outlook or Gmail?

-> First download the Trustifi add-on for the email application you wish to use. -> Click the “New E-mail” button and then click the blue envelope for Trustifi services. Instead of adding the recipients’ addresses into the To box, add the recipients into the “Type new or saved e-mail addresses box” in the add-on. -> After adding all the desired e-mails and email options, click apply and compose the email as you normally would.

What if the recipient of my email forgets their PIN for a secure email?

The recipient can either ask the sender for a new access code, or the sender can give the original code again.

How to send an email from the Trustifi Website?

-> First click the compose button on the left panel of the screen -> Then type in the email addresses you wish to send the Trustifi email to in the To box. Add the necessary information, including phone number and contact name. (If you have already added their contact just click the red lettered version of their email from the drop box.) -> Compose your email, apply the different options: Encrypt Message Content, Require Authentication or Postmark™. Click send, and you’re done!

Why do I need to supply my recipient's phone number?

To ensure only the recipient opens the email, Trustifi requires two-factor authentication. The recipient will receive the PIN they need to complete two-factor authentication via a text or phone call. This PIN is then used to open your email.

How do I send an email from Outlook or Gmail?

-> First download the Trustifi add-on for the email application you wish to use. -> Click the “New E-mail” button and then click the blue envelope for Trustifi services. Instead of adding the recipients’ addresses into the To box, add the recipients into the “Type new or saved e-mail addresses box” in the add-on. -> After adding all the desired e-mails and email options, click apply and compose the email as you normally would.

What if the recipient of my email forgets their PIN for a secure email?

The recipient can either ask the sender for a new access code, or the sender can give the original code again.

Frequently Asked Questions

General

What is Trustifi?

Trustifi is an AI-powered, cloud-based email security company that delivers comprehensive protection through a single SaaS platform. Trustifi’s advanced protection against email-based threats leverages the power of machine learning and AI to quickly identify and mitigate the most sophisticated inbound and outbound email-borne attacks, from ransomware and malware to phishing emails, BEC, and account compromise. The platform covers inbound threat detection, outbound email encryption, data loss prevention (DLP), account takeover protection, compliance automation, and email archiving — all from one unified console. Trustifi’s Integrated Cloud-Based Email Security Platform is recognized by Gartner® and Forrester® for its innovative solutions.

Who is Trustifi designed for?

Trustifi serves a wide range of organizations. The platform is purpose-built with the busy IT administrator, MSP, and MSSP in mind, providing a seamless installation and management experience. It is used by mid-market enterprises, managed service providers (MSPs/MSSPs), and organizations in regulated industries including healthcare, finance, legal, government, and education. Trustifi prices the solution to fit in line with the small-to-medium and mid-enterprise. As a global cybersecurity provider, Trustifi currently supports customers from countries including the USA, Canada, Brazil, the Dominican Republic, the UK, the Netherlands, India, the UAE, China, Japan, Cyprus, the Philippines, and more.

What email platforms does Trustifi work with?

Trustifi offers one-click encryption/decryption technology and works within Office 365, Outlook, and Gmail, so users don’t have to log in to a separate portal to send encrypted information. Implementation takes minutes with automated integrations for Microsoft Office 365, Exchange on-premise, Google Workspace, and any other email server. Whether you use Microsoft 365, on-premise Exchange, or Google Workspace, Trustifi integrates seamlessly into your existing environment.

Products & Features

What is Trustifi’s Inbound Shield?

Inbound Shield is Trustifi’s AI-powered inbound email security solution. Using AI, Inbound Shield readily identifies and blocks suspicious inbound emails, leveraging several internally developed capabilities. It scans all incoming emails in real time for threats such as phishing, malware, ransomware, spam, business email compromise (BEC), spoofing, and brand impersonation — blocking them before they reach user inboxes. Trustifi’s Inbound Shield helps organizations meet this challenge with its cloud-based, easy-to-install plugins, requiring no architecture changes to enable email security capabilities.

How does Trustifi’s email encryption work?

Trustifi uses AES-256-bit encryption to provide end-to-end protection for email messages. The encryption process is designed for simplicity: senders can encrypt an email with a single click using the Trustifi plugin in Outlook or Gmail. Recipients don’t need Trustifi to open encrypted messages. They can reply to Trustifi users in a secure way by using the Encrypted-Reply option. No accounts, passwords, or portal logins are required for the recipient — they simply click one button to decrypt. Additional security options include two-factor authentication via SMS, email PIN, or predefined password.

What is One-Click Compliance, and which regulations does it cover?

Trustifi’s One-Click Compliance feature makes it easy to meet over 10 regulatory guidelines without the hassle of manual setup. Eliminate errors, reduce risk, and simplify policy management across your organization. No technical expertise required, just reliable compliance control in a few clicks. Administrators simply select the applicable compliance frameworks, and Trustifi’s AI engine will automatically scan outbound emails for sensitive content and encrypt them accordingly. Trustifi supports compliance with a wide range of regulations, including HIPAA, HITECH, PCI-DSS, PII, GDPR, FINRA, CCPA, GLB, CPRA, POPI, FERPA, and many more.

How does Data Loss Prevention (DLP) work in Trustifi?

The Trustifi Outbound Shield automatically scans and encrypts outgoing email messages according to administrators’ policies, so any emails that contain sensitive information are automatically secured. The system automatically scans outgoing emails and applies the rules set by your administrator, then finds the keywords and automatically encrypts and locks the relevant outgoing emails without any input from the user. Trustifi’s DLP also uses Optical Character Recognition (OCR) to detect sensitive content in images and attachments, such as credit card numbers or passport information, further preventing data leakage.

What is Account Takeover Protection?

Trustifi protects your users from the increasing threat of account takeover attacks with Trustifi Account Takeover Protection. AI Engines monitor user email behavior to detect anomalies in variables such as volume, context, devices, geo-location, type of sent emails, and more to detect, alert, and remediate when a user’s mailbox has been compromised. When suspicious activity is detected, the system automatically alerts administrators and end users and can neutralize compromised accounts in real time to prevent further damage.

Does Trustifi offer email archiving?

Yes. You can easily preserve and organize your email communications securely and efficiently with Trustifi Archiving. The comprehensive archiving solution ensures compliance with industry regulations, facilitates e-discovery processes, and provides a tamper-proof repository for your email records. This is especially valuable for organizations in regulated industries that must retain email communications for legal hold requirements, audits, or compliance mandates.

Can I recall or modify an email after it has been sent?

Yes. The platform allows users to recall, block, modify, and set expiration rules after messages have been delivered, and remove or add recipients without alerting the other addressees. These advanced message control features are accessible directly from within your email client or the Trustifi web portal, giving senders full control over their encrypted communications even after delivery.

Deployment & Implementation

How long does it take to deploy Trustifi?

Trustifi is designed for rapid deployment. Trustifi email security can be enabled in minutes by leveraging API connections to O365 and Gmail or by relay to any other SMTP-based mail system. No complex setup, adjustments to A or MX records, or other changes to your DNS. You can deploy the Trustifi solution in minutes as an add-on to your email client, without any need for technical expertise. This is a significant advantage over legacy email security solutions that often require weeks of configuration.

Do I need to change my MX records to use Trustifi?

No. No MX record changes are needed. Trustifi deploys via API integration or email relay directly into your Microsoft 365 or Google Workspace environment — dramatically reducing implementation time and IT overhead. This means there’s no interruption to your email flow during setup, and no complex DNS updates are required. An MX-based integration option is also available if preferred.

What deployment methods does Trustifi support?

Trustifi offers flexible deployment options to suit different environments. Trustifi deploys in minutes by API or Email Relay, or any email server. For Microsoft 365, you can deploy the Outlook add-in via centralized deployment through the Microsoft Admin portal, the Microsoft Add-in Store, or a manifest file. As a Google admin, you can deploy or push out the Trustifi Gmail plugin for all or some of your users through centralized deployment. In email environments that support creation of custom mail-flow rules, such as Office 365 and Google Workspaces, it is also possible to perform limited-scope deployments for a proof of concept (POC).

How are users onboarded?

Trustifi allows organizations to onboard users in multiple ways, each offering different levels of automation, administrative control, and scalability. The available onboarding methods include Admin-Sent Invitations, User List Onboarding via Trustifi Support, Automatic Sign-Up through the Email Relay, and Automatic Domain-Based Onboarding. Administrators can select the method that best fits their organization’s size and rollout strategy — whether it’s a small proof-of-concept or a full enterprise deployment. Users can be onboarded via Microsoft Azure Active Directory, ensuring an efficient, pain-free deployment process.

Pricing & Plans

Can I get a demo or trial before purchasing?

Yes. Trustifi offers free personalized demos so you can see the platform in action before making a decision. Trustifi’s real-time ThreatScan Tool identifies potentially malicious messages that the user’s current security email gateways (SEGs) and filters have missed. It scans a company’s environment to reveal malware, viruses, or phishing attempts that have reached their system. In tests that Trustifi has done with prospects, these threat scans have flagged infected email content in 90% of the networks they have examined. The scan takes only minutes and does not impact an organization’s live environment. You can request a demo or ThreatScan from the Trustifi website.

Are there any free tools I can try?

Yes. Trustifi launched a roster of new, no-cost email security tools, giving IT administrators greater insights into existing threats in their email data network. The tools include the new Email Analyzer, DMARC tool, ThreatScan, URL Defanger, and SPF Record Checker. Most of these complimentary offerings are accessible right on Trustifi’s website for users to try immediately under the “Tools” menu tab. Additionally, Trustifi’s free digital tracking app has become the digital post office, allowing users to postmark and follow all emails sent through M365 and Gmail users’ inboxes.

Security, Privacy & Compliance

How secure is Trustifi’s encryption?

Trustifi uses NSA-standard encryption. AES-256 Bit with a 2048-byte public key is the most secure encryption used by the U.S. military. According to the National Security Agency (NSA), no one has reported a successful breach using AES-256. The platform also supports S/MIME and TLS encryption standards. Trustifi undergoes regular external penetration testing conducted by certified third-party firms. Each email is stored as a separate encrypted blob, isolated from other clients.

What compliance certifications does Trustifi hold?

Trustifi is fully Health Insurance Portability and Accountability Act (HIPAA) compliant, supporting secure email communication for healthcare environments. It is aligned with the General Data Protection Regulation (GDPR) for protection of personal data across the EU. Trustifi is certified under ISO/IEC 27001:2022, demonstrating adherence to international standards for information security management. Trustifi uses Heroku and AWS services as its HIPAA-compliant cloud platform. These cloud services platforms provide industry-recognized certifications and audits such as ISO 27001, FedRAMP, and the Service Organization Control Reports (SOC1, SOC2, and SOC3).

How does Trustifi protect my data?

Trustifi has implemented technology and security policies and other measures to protect the personal data of its customers from unauthorized access, proper use, alteration, unlawful or accidental destruction, and accidental loss. Trustifi also requires all employees and others who have access to or are associated with the processing of your data to respect your confidentiality. Access to encrypted emails can be further restricted using Multi-Factor Authentication (MFA), with support for SSO, PIN codes, and predefined passwords. Data is retained only for as long as necessary to fulfill business purposes or comply with legal requirements.

MSP & Channel Partner Program

Does Trustifi offer a partner program for MSPs and MSSPs?

Yes. Trustifi’s Partner Program enables resellers and managed service providers (MSPs) to offer innovative email security solutions from a trusted industry leader. There are no fees or purchase thresholds for partners to gain benefits from the Trustifi channel partner program. MSPs who enter into a signed partner agreement with Trustifi are automatically enrolled. The program includes resources, sales training, marketing development funds (MDF), and a dedicated partner portal.

What tools does Trustifi provide for MSP partners?

A Partner Admin is a specialized admin role used primarily by MSPs or resellers to manage multiple Trustifi client plans. Partner Admins have access to the Multi-Tenant View, which allows them to search, view, and manage client accounts from a single interface. Trustifi offers white labeling, and partners can set up and manage deal registration as well as access collateral and marketing assets via the partner portal. Partners also have the ability to assign global reviewers for inbound, outbound, account takeover, and archive management across all client plans.

Support & Resources

What kind of customer support does Trustifi offer?

Trustifi’s 24×7 technical support keeps your email environment optimized and protected. Leverage a specialized team of dedicated email security experts to manage cyber threat response and serve as an extension to your IT/Sec departments with EMDR. Trustifi has a deep background in technical account management, customer success, and enterprise support. You can reach support at support@trustificorp.com.

What is EMDR (Email Managed Detection and Response)?

EMDR is Trustifi’s managed service offering for organizations that want expert-level email security management. For midsize clients looking for complete turn-key email security solutions, Trustifi offers EMDR services: full setup and configuration of the email security environment, daily review of quarantined emails and release of legitimate emails, and adaptation of security to comply with companies’ regulations/compliances. This allows Trustifi’s team of security experts to act as an extension of your IT or security department, handling day-to-day email threat monitoring and response on your behalf.

Where can I find documentation and learning resources?

Trustifi provides an extensive resource center for users and administrators. The Trustifi Resource Center includes documentation categories for General topics, Inbound Shield, Outbound Shield, Data Loss Prevention (DLP), Account Takeover Protection, Archive, Email Add-Ins, Threat Simulation, DMARC Analyzer, and Single Sign-On Integrations. Additionally, you can learn how to use Trustifi and how to send encrypted emails by watching tutorial video demonstrations available on the Trustifi website’s “How to Videos” page. For partners, training resources and virtual labs are also available through the partner portal.