Gartner® Market Guide for Email Security
Gartner® Market Guide for Email Security

Frequently Asked Questions

Why Trustifi?

Why do I need my emails encrypted?

Trustifi encrypts every email you send to ensure the protection of data inside the email from outside threats. Encrypted emails can only be opened by the recipient and sender. We do not have access to the data stored inside each email.

Can I use Trustifi with my existing email accounts?

Yes, no new email account or additional software is required to use our services. Trustifi has extensions for Gmail and Outlook that integrate the Trustifi features with your current email addresses, all you have to do is sign-up.

Do recipients of my emails also need to have Trustifi?

No. Only the sender needs to have a Trustifi account. In addition, recipients can reply to Trustifi users in a secure way by using our ENCRYPTED-REPLY™ option.

Who has access to the information inside my emails?

Only the sender and the recipient. We don’t have access to any of the text or attachments inside the email.

Will Trustifi encrypt all my emails?

All attachments are encrypted by default, and email content encryption is configurable – the sender can choose whether to encrypt the content or not.

What does Trustifi do?

What is a Trustifi encrypted email?

Trustifi has military grade encryption with an AES256 algorithm to make sure your emails stay safe and every Trustifi email is always sent encrypted. We separate all the important information from the email (attachments and content), classify the sensitivity of the email/attachments, and encrypt it with the unique private key of the user (we keep the key on a separate server that no one has access to, only the user).

What is secure email?

A secure email is an encrypted email that also requires the recipient to pass a two-factor authentication before opening the email. This is the highest level of email security.

What is two-factor authentication?

Two-factor authentication requires the recipient to either insert a correct password (determined by the sender) or retrieve a PIN either from an SMS/phone call or an email. This PIN is the only way to access your email.

What is a Postmarked email?

Postmark is a patented technology of Trustifi that gives the sender legal proof the email was sent, and the time the email was opened.

What tracking data does Trustifi provide?

Trustifi informs you about the time of sending, delivery, and opening of the email as well as a mapped location of where the email was opened.

Do the recipients of my e-mails know the email is being tracked or postmarked?

The sender can determine if the recipient knows the email is being tracked. You can send an email with or without Trustifi’s email wrapper. If sent without the wrapper the format is the same as a regular email would look like.

Can my recipient send me an ENCRYPTED-REPLY™ with authentication?

Yes, you can “force” the recipient to send you a reply that will require two-factor authentication from you in order to open it.

Can I use multiple email address under my Trustifi account to send emails?

Yes, you can add additional emails to your account, but you need to verify each one separately by clicking the link sent to you.

How do I use Trustifi?

How to send an email from the Trustifi Website?

-> First click the compose button on the left panel of the screen -> Then type in the email addresses you wish to send the Trustifi email to in the To box. Add the necessary information, including phone number and contact name. (If you have already added their contact just click the red lettered version of their email from the drop box.) -> Compose your email, apply the different options: Encrypt Message Content, Require Authentication or Postmark™. Click send, and you’re done!

Why do I need to supply my recipient’s phone number?

To ensure only the recipient opens the email, Trustifi requires two-factor authentication. The recipient will receive the PIN they need to complete two-factor authentication via a text or phone call. This PIN is then used to open your email.

How do I send an email from Outlook or Gmail?

-> First download the Trustifi add-on for the email application you wish to use. -> Click the “New E-mail” button and then click the blue envelope for Trustifi services. Instead of adding the recipients’ addresses into the To box, add the recipients into the “Type new or saved e-mail addresses box” in the add-on. -> After adding all the desired e-mails and email options, click apply and compose the email as you normally would.

What if the recipient of my email forgets their PIN for a secure email?

The recipient can either ask the sender for a new access code, or the sender can give the original code again.


Why are emails I send via Email Relay delivered without formatting?

This is usually caused by Rich Text Format (RTF) being configured on your Exchange server. Please see the documentation for Office365 Email Relay implementation to disable RTF.