Expensive—and Preventable—Data Breach Hits Altice

March 11, 2020

10:00-11:00AM PST

Another major company has announced that it has fallen victim to a major data breach. Alarmingly, it was internet service, phone and cable provider Altice USA that was the data breach target through an attack executed via an extremely common malicious email technique.

Criminals used a phishing email that was sent to an Altice employee in Long Island, New York. When the employee clicked on a link, it gave thieves access that enabled them to download the Social Security numbers, birth dates and other personal information of all 12,000 current employees, as well as a number of former employees and customers across the 21 states it serves.

Data Breaches through Phishing Emails

What makes this data breach alarming is that phishing email attacks—like the one that was usedto initiate this break in and theft—are exceedingly common. The average U.S. employee gets 16 malicious emails a month. Without training and software that protects email, it is only a matter of time before one of those emails wreaks havoc.

Suchdata breach attacks are exceedingly costly:

  • Altice had to hire a computer forensics company to figure out what happened and determine the extent of the damage.
  • It has paid to train employees on how to better recognize a malicious email and what to do with suspect email.
  • The company must cover the cost of credit monitoring services for everyone compromised.
  • As a New York company, Altice is subject to the new SHIELD Act [link to this article on your site]that imposes fines and other legal obligations.

And it doesn’t stop there. Add in the damage to the brand, and you have a major loss; one that was extremely preventable.

Phishing Email Data Breaches Are Preventable

Phishing email attacks that initiate data breaches are indeed preventable. Solutions are available that scan inbound email traffic in real-time. These solutions compare incoming emails against black listed entities, scrape and analyze the emails for malicious links and attachments, quarantine suspected emails, and then detonate them in protected spaces not connected to networks where they can do no harm. The most sophisticated systems use machine learning to enhance threat detection.

Because phishing, spoofing, malware, and other threats require human participation, the best systems provide warnings as to the presence and nature of threats. Training on how to recognize and respond to malicious email attacks is a vital part of protecting systems, data, employees and customers.

Also Protect What You Send

Criminals are looking to break into the emails you send, too. Your outgoing email traffic is equally at risk for data breaches as the email your company sends. Solutions that encrypt outgoing mail, even on mobile devices, provide a needed layer of security.

As we were wrapping up this article late this afternoon, it was announced that Altice is now the subject of a class action lawsuit.  The suit filed today is likely the first of manyfor Altice following this data breach. Unfortunately for Altice, the costs keep mounting—all from a data breach initiated through email that was preventable with a small investment in software and training.

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General Data Protection Regulations: 160,000 Data Breaches and Counting

January 30, 2020

10:00-11:00AM PST

Authorities report over 160,000 data-breach notifications have been filed since the European Union enacted the General Data Protection Regulation (GDPR) that started 25 May 2018. That averages out to 278 breach notifications a day.

 

U.S. companies are directly impacted by this regulation if their websites are accessible and targeted to EU visitors, meaning;there are options to change languages to a European language or you can adjust denomination to a European denomination. The lawallows for no exceptions; not for size of firm, type of data collected, or scope of activities. If your firm is found to be in violation of the law—even if you are just selling hand-knitted mittens or offering a free download of a white paper—EU authorities can fine you up to four percent of your global revenue. They may not be able to easily collect from small U.S. businesses, but enforcement will certainly cause headaches for any business operating internationally.

 

What Personal Data Must be Protected

  • Personal identification data including name, phone, address, email, ID numbers
  • Photographs
  • Social media posts
  • Racial, cultural, sexual, or ethnic data
  • Bank and other financial details
  • Medical, biometric and genetic data
  • Website data: location, IP address, cookie histories and RFID tags

 

Selected GDPR Requirements

We advise you to review the specifics of the GDPR with an attorney and your IT leaders. Some of the key requirements include:

  • Asking visitor for their consent to collect data
  • Getting explicit opt-in to data use in profiling, advertising, etc.
  • Providing an opt-out of future emails option
  • Offering a privacy notice about data collection, use, and protection
  • Mandatory reporting of breaches

 

Why It Matters to US Companies

U.S. companies need to comply with the GDPR, but that is not the only reason to focus on privacy protection issues now. Various states have begun enacting a patchwork of regulations that affect their residents, impacting any company that hiring or doing business in those states. Notable recent regulations include New York’s SHIELD Act for protecting employee information, California’s Consumer Privacy Act, and 201 CMR 17.00 Standards for the Protection of Personal Information in Massachusetts.

 

Cyber-security is costly to your reputation and your business. With increased regulation, you face more than the cost of the crime, but also the costs of litigation and fines. If you haven’t done a complete compliance audit yet, now is the time to get started.

 

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