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The process

After you follow the steps below and the records have been added, your domain will be verified as soon as the records will be properly updated by the DNS host (usually this only takes a few minutes but sometimes can take up to few hours).

Step 1:

 

Log in to the Trustifi web app using your admin credentials. From there, Click on the “Outbound Management” section and open the “Plan Settings” page. Then, click on the “Domains” tab at the top.

Click on the “Add domain” button to add a new domain.

Step 2:

In the pop-up window, enter the domain you would like to verify (e.g. – mydomain.example) and click on the “Add domain” button to confirm.

The domain will now appear in the domains list. Initially the “Status” column will display “Cannot send” and the “DKIM” and “MAIL FROM” columns will appear as “Unverified” – this means the domain is not yet ready to be used for sending emails with Trustifi.

After the relevant DNS records have been added, these statuses will update. The steps below will describe how to find and add these DNS records.

Domain is unverifiedStep 3:

Click on the “Actions” button for your newly added domain and click on “Show DNS records” in the menu this will open a new window with the DNS records that need to be added to your DNS environment.

 

Showing your domain's DNS records

 

 

In the pop-up window, the required DNS records will be arranged by “Identity” (TXT record), “DKIM” (CNAME records) and “MAIL FROM” (TXT and MX records).

Pro-tip: You can click on each of the records (name and value) to easily copy them to your clipboard.

The required DNS recordsIf you want to save these records or send them to someone else, you can click on “Download Records CSV” from the “Actions” menu to save the DNS records as a Comma-Separated Value (CSV) file.

Step 4:

At this point you will need to log into your domain host environment and add the required DNS records.

This process varies slightly depending on which host you are using, but the basic steps are the same:

  • Log in to the domain host environment with the correct credentials
  • Choose the relevant domain from the dashboard (your may have more than one)
  • Click on the “DNS” section/page. You will see all the existing DNS records there.
  • Click “Add record
  • Select the correct type of records to add (TXT, CNAME, MX)
  • Add the relevant input under “Host”/”Value”/”Pointer
  • Add the record

The “TTL” (Time To Live) value can remain at the default setting for each record.

Note: The “MX” record requires the priority to be set at 10. This MX record will not interfere with your domain’s regular email flow, since Trustifi’s MX record is created for a custom sub-domain to be used only by Trustifi.

Step 5:

Make sure all the required records have been added correctly. Typically, DNS records take only a couple of minutes to propagate and finish updating, however in some cases this process can take up to 24 hours.

Once the DNS records have been added and updated, refresh to the Trustifi web portal and check the “Domains” tab again. If all records have been added correctly, the “Status” column should now show as “Can send” and the “DKIM” and “MAIL FROM” columns should now say “Verified“.

Domain verified and ready to use

 

If the domain status has not yet been updated, you can click on the “Actions” menu and check the verification status for “Status“/”DKIM“/”MAIL FROM” individually.

Checking verification status

 

If one or more still shows up as unverified/”Cannot send”, then you should check the relevant DNS records to see if they’ve been updated correctly. If the problem persists, please contact us at support@trustificorp.com

Email Feedback Forwarding

The “Email Feedback Forwarding” function determines whether senders should be notified if their emails (sent from this domain) produce a bounce or a complaint feedback. These notifications will arrive from mailer-daemon@amazonses.com.

The default value of “Email Feedback Forwarding” is “Enabled“, but it can be disabled from the “Actions” menu.

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