Trustifi Customer Case Study: The Computer Company

Overview

The Computer Company is a managed service provider (MSP) that delivers IT, cloud, and security solutions to organizations across a wide range of industries. With its own data center and a focus on high-performance infrastructure, the company supports clients across the U.S. and internationally.

As the company scaled and supported more compliance-driven clients in industries like healthcare and legal, it needed an email security solution that was easier to manage, more effective, and better suited for both IT teams and end users.

The Challenge

Before Trustifi, The Computer Company relied on Barracuda for email security. While functional, it created friction for both IT teams and end users.

Cumbersome management and setup
Tasks that should have been simple required multiple steps and tools, often involving Microsoft 365 and other systems.

Poor user experience
Quarantine notifications and workflows were difficult for end users to understand and manage.

High ticket volume
Users frequently submitted tickets asking about missing emails or requesting help locating blocked messages.

Limited visibility for users
End users often didn’t know emails were blocked until it was too late, creating delays and frustration.

At the same time, phishing attacks and impersonation attempts were becoming more frequent, increasing risk for clients.

The Solution

Trustifi was initially introduced through a client request. After evaluating the platform, The Computer Company decided to implement it more broadly.

Trustifi provided a more unified and user-friendly approach to email security, allowing both administrators and end users to manage email protection more efficiently.

The Results

Reduced Help Desk Tickets and Operational Overhead

One of the most immediate improvements was a reduction in support tickets related to email issues.

With clear quarantine summaries and self-service capabilities, users no longer needed to rely on IT for basic email management.

For IT teams, reviewing and releasing emails became significantly faster.

Improved User Experience and Adoption

Trustifi’s intuitive design made it easy for users of all technical levels to adapt quickly.

After a short learning period, users no longer needed to actively manage their quarantine as often.

Stronger Protection Against Phishing and Impersonation

Trustifi’s advanced filtering and behavioral analysis helped reduce phishing risk and false positives.

The platform’s ability to analyze relationships between senders improved accuracy and reduced unnecessary blocking.

Suspicious emails are clearly categorized, giving users an extra layer of awareness.

Measurable Reduction in Spam and Threat-Related Tickets

Across clients, the team saw a clear drop in spam volume and security-related issues.

In some cases, spam was reduced dramatically.

Faster Email Delivery and Less Friction

Trustifi also improved email delivery speed, which had a direct impact on productivity.

This was especially important for time-sensitive workflows like authentication codes and client communications.

Flexible Onboarding and Strong Support

Migrating thousands of users is not a simple task, but Trustifi’s support and flexibility made the process manageable.

The team also highlighted the responsiveness of Trustifi’s support.

Conclusion

By replacing Barracuda with Trustifi, The Computer Company was able to simplify email security management, reduce operational overhead, and provide stronger protection for its clients.

With improved usability, faster response times, and more effective threat detection, Trustifi enabled the team to deliver better security outcomes while reducing the burden on both IT staff and end users.