Trustifi Customer Case Study: City of New London Blocks 90% of Scam Emails
Headquarters:
New London, Connecticut
Product & Service Offerings:
The City of New London provides municipal services and public programs to residents, businesses, and the community. As a historic seaport city, New London is also home to a diverse mix of government, education, cultural, recreational, and economic activity.
"The city is now safer due to Trustifi"
Rick Genovese
Technology Director at City of New London
Overview
For the City of New London, email security is an important part of keeping municipal employees and operations protected. The city's Technology Director needed an effective way to reduce the volume of scam emails reaching employees while making email security easier for both users and IT.
The Challenge
The City of New London was receiving a significant volume of scam emails, creating security risks for employees and additional work for the IT team.
When users interacted with suspicious messages, IT had to spend valuable time responding to mistakes and helping address potential threats.
The city needed stronger email protection that could reduce these risks without creating a difficult learning curve for employees.
Why Trustifi
Trustifi was recommended to the City of New London by Soveraign Solutions Inc. After seeing the platform, the city's Technology Director was impressed with its capabilities and decided to implement Trustifi for the city's email security.
“Trustifi was recommended to us by Soveraign Solutions Inc, and once we saw it, we were impressed.”
Technology Director at City of New London
Easy Implementation and Fast Adoption
One of the biggest surprises was how straightforward the implementation proved to be.
The Technology Director expected adoption to be more challenging, but employees quickly became comfortable with Trustifi.
“Implementation was easier than I thought, as staff got used to it quickly.”
Technology Director at City of New London
That ease of adoption allowed the city to strengthen its email security without creating unnecessary disruption for employees or additional complexity for IT.
The Results
Since implementing Trustifi, the City of New London has seen measurable improvements in email security and IT efficiency.
90% of Scam Emails Stopped
Trustifi has stopped approximately 90% of the scam emails that previously reached the city's users, dramatically reducing employee exposure to potentially dangerous messages.
Reduced IT Workload
With fewer malicious messages reaching employees, the IT team spends less time responding to mistakes caused by users clicking on suspicious emails.
“Trustifi has lowered the IT workload because we are not chasing after user clicking mistakes.”
Technology Director at City of New London
More Security-Aware Employees
The Technology Director has also noticed a change in employee behavior. Users are now more aware of the threats that can arrive through email and more conscious of suspicious messages.
“I have noticed our users are now more cognizant of incoming email threats.”
Technology Director at City of New London
Together, these improvements have made email security easier to manage while helping create a safer environment for the city.
A Safer City with Less Work for IT
For the City of New London, Trustifi has delivered both stronger protection and greater operational efficiency: fewer scam emails are reaching users, employees are more security-aware, and IT spends less time responding to user mistakes.
As the Technology Director summarized:
“The city is now safer due to Trustifi.”
Technology Director at City of New London
And for other municipalities considering Trustifi, the recommendation is straightforward:
“Trustifi is a good company to work with, and the product makes email security easier.”
Technology Director at City of New London