Analysis of 1.3M Emails Unveils Hidden Threats Missed by Other Email Security Solutions
Analysis of 1.3M Emails Unveils Hidden Threats Missed by Other Email Security Solutions
Email Security Protection For A Non-Profit Homecare Corporation

Email Security Protection For A Non-Profit Homecare Corporation

Elder Services is a non-profit organization providing a wide variety of services to the elders of Berkshire County, Massachusetts, and their families.

In 1974, Elder Services of Berkshire County, Inc. was established as a private, non-profit Home Care corporation, and in 1975 was designated as an Area Agency on Aging in accordance with the Older Americans Act.

Each day approximately 1,000 meals are prepared in Elder Services’ kitchen. Over 45,000 meals are served each year at our 15 congregate meal sites, while over 220,000 Meals on Wheels are hand-delivered to Berkshire seniors. The agency publishes a monthly newspaper, the Berkshire Senior, which is circulated to 11,000 individuals throughout the county.

Email is an important communication channel between Elder Services and 11,000 Berkshire seniors. Many of these seniors rely on meals and other services from Elder.

Along with the monthly newsletter, Elder Services will also use email to communicate with the seniors.

Upcoming events in the community, the latest news around senior services, and educating people about email fraud and scams against the elderly community.

Why is Email Security Important?

Every industry continues to be impacted by email phishing, account compromise, and data loss prevention. The cost for organizations to handle the volume of attacks increases greater each day. Midsize enterprise organizations continue to struggle with the importance of attacks while managing overly complex email security solutions.

Seniors often will use email to send out requesting help. Many seniors trust that their identity and personal information will be protected. Last year, the FBI reported elderly groups over the age of 60 lost close to 1.7 billion dollars to fraud. Senior elder abuse often happens, especially to disabled adults. Reports of abuse are sent to various health and human services organizations, including protective. Email encryption helps these vulnerable adults from having their information compromised by hackers.

Many of the fraud attempts came through the email channel. Some of these scams include

  • Romantic scams
  • Suspicious emails from people impersonating family members
  • Grandparent scams
  • Preying on social isolation
  • Elder fraud scams.

Protecting the most critical asset: People.

Being a well-regarded non-profit organization for 48 years, Elder Services relies on donations to help support its various programs. Maintaining the data security of the donor database and contact information for all the seniors is paramount to the organization. Elder Services, in their regular course of business, will interact over email, sending personal information to various authorities and agencies. Encrypting the message is business critical for Elder Services.

Enabling Trustifi email security solution – essential to Elder Services

Elder services previously used the ZIX email solution to help secure their communications.

Deb Aldrich, technical support lead for Elder Services, commented recently, “ZIX email security became too complex to manage. Our user struggled with encrypting emails to reporting spam messages.”

Like other non-profit agencies, Elder Services communicates with healthcare care providers, the state of Massachusetts department of health and human services, along with state and local law enforcement authorities. Elder services must encrypt all messages relevant to HIPAA, PCI, and other state privacy mandates. Ease-of-use email encryption is essential for Elder to perform their services.

World-class data protection with ease-of-use management from Trustifi

With a limited IT and security staff, Elder Services need its chosen security solutions to be easy to manage. Specifically, to meet HIPAA, PCI, and other compliance mandates, Deb Aldrich could not speak enough about Trustifi’s management platform. “With Trustifi, my users can encrypt an email message in one click. With ZIX, the users became frustrated with multiple steps just to send one message.”

Trustifi provides visibility into all email-based attacks.

Trustifi’s email security services feature a comprehensive suite of email tools for advanced threat protection, data loss prevention, and enterprise email encryption.

  • Enables email authentication for both inbound and outbound emails.
  • Protects against data loss.
  • Enables rapid response to threats and attacks.
  • Advanced Threat Protection
  • Malware and ransomware virus detection, prevention, protection, and alerts
  • Spoofing, phishing, and fraud detection
  • Allow Listing and blocklisting options

Reporting, accessing the logs, and enabling more self-help tools for the users to access on their own began an important reason for Elder Services to enable Trustifi’s inbound and outbound email security.

Trustifi reporting makes my job a lot easier. I quickly see which messages are in quarantine, what messages have been blocked, and why. The previous solution took me days to figure out where all the lost emails ended,” commented Deb.

Trustifi ease-of-use setup and up-keep

Clients realize that Trustifi offers a market-leading data loss prevention module with their outbound protection shield solution. Fully integrated, the Trustifi In-bound shield™ and outbound DLP modules work seamlessly together. With One-Click Compliance™ and encryption, the platform is easy to maintain.

Del Aldrich said, “Unlike its competitors, Trustifi’s solution was the ideal user-friendly management console to enable advanced security technology. The inbound module was so much better than our previous email security solution. Its deployment is simple.”

Why Trustifi?

Trustifi is a cyber security firm featuring solutions delivered on software as a service platform. Trustifi leads the market with the easiest-to-use and deploys email security products, providing both inbound and outbound email security from a single vendor.

Trustifi cost and time savings- a huge plus for Elder Services.

For any non-profit, the cost is always a factor. When events like COVID-19 impact donations from the public, every dollar is important to keep servicing the senior communities. By switching from ZIX to Trustifi for email security, Elder Services saved money on their licenses by consolidating with Trustifi’s full protection suite. Along with saving money, Elder Services also spent less time managing email security and user help tickets.

Customer quote Deb Aldrich – Elder Services

“Better product, better price.”

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