CranstonIT Company Overview: Managed IT Services
Explore how CranstonIT helps businesses strengthen their technology operations with professional managed IT services. Based in Pittsburgh and serving Cleveland and the surrounding Tri-State area since 2005, CranstonIT delivers tailored IT solutions for organizations of all sizes, with expertise spanning managed support, cybersecurity, cloud services, Microsoft 365, and Apple-centered environments.
Headquarters:
Pittsburgh, PA
Founded: 2005
CranstonIT is a professional managed IT services company serving businesses in Pittsburgh, Cleveland, and the surrounding Tri-State area. The company is also a member of the Apple Consultants Network and supports organizations with Apple, Windows, iOS, and mixed-platform environments.
Product & Service Offerings:
CranstonIT provides managed IT services, help desk support, cybersecurity, cloud services, disaster recovery, network support, user management, Microsoft 365 support, mobile device management, wireless networking, and custom app development. Its team focuses on proactive monitoring, infrastructure support, and secure technology solutions that help businesses reduce downtime and improve operational efficiency.
"Trustifi stood out because it brought e-mail security, encryption, and compliance into a single, MSP-friendly platform."
Brandon D.
Technical Manager / Sr. Windows System Administrator at Cranston IT, Inc.
Overview
Cranston IT is a managed services provider based in Pittsburgh, PA, supporting small to mid-sized organizations across the tri-state area and beyond. Their clients span professional services, nonprofits, churches, and healthcare-adjacent organizations, many of which rely heavily on Cranston IT for both IT operations and security guidance.
As Technical Manager, Brandon Dewar leads efforts to standardize tools, improve security posture, and ensure services can scale efficiently across a diverse client base.
The Challenge
Email was one of the most persistent and complex challenges across Cranston IT’s client environments.
High volume of phishing and spoofing attacks
Clients regularly faced phishing attempts, spoofed emails, and business email compromise scenarios.
Fragmented tools and inconsistent security
Different clients relied on different combinations of Microsoft 365, Google Workspace, and third-party tools, making it difficult to standardize protection.
Operational complexity at scale
Managing multiple tools across tenants increased overhead and made troubleshooting more time-consuming.
Inconsistent encryption workflows
Encryption needs varied by client, adding additional complexity and inconsistency across environments.
“E-mail was consistently one of the highest-risk and most time-consuming areas across our clients.”
Technical Manager / Sr. Windows System Administrator at Cranston IT, Inc.
The Solution
Cranston IT selected Trustifi to consolidate email security, encryption, and compliance into a single platform that could scale across its client base.
“Trustifi stood out because it brought e-mail security, encryption, and compliance into a single, MSP-friendly platform.”
Technical Manager / Sr. Windows System Administrator at Cranston IT, Inc.
Key factors in the decision included:
Multi-tenant management capabilities
Ease of deployment across Microsoft 365 environments
Strong inbound and outbound protection
Responsiveness from the Trustifi team
Trustifi was initially deployed internally and for clients with encryption needs before expanding more broadly across environments.
The Results
Streamlined Operations Across Multiple Tenants
Trustifi significantly reduced the complexity of managing email security across multiple clients.
With a centralized, multi-tenant view, Cranston IT was able to standardize protections without increasing overhead.
“Managing e-mail security across multiple clients is much more efficient.”
Technical Manager / Sr. Windows System Administrator at Cranston IT, Inc.
Reduced Ticket Volume and Support Burden
The team saw a noticeable decrease in tickets related to suspicious emails and encryption issues.
By simplifying workflows and improving visibility, Trustifi reduced the amount of time spent troubleshooting email-related problems.
“We see fewer tickets tied to suspicious messages or encryption issues.”
Technical Manager / Sr. Windows System Administrator at Cranston IT, Inc.
Faster Deployment and Immediate Value
Trustifi was deployed quickly across client environments without disrupting end users.
The benefits were apparent almost immediately, with improved phishing detection and more reliable secure email delivery.
“We were able to roll Trustifi out quickly, and the benefits were noticeable right away.”
Technical Manager / Sr. Windows System Administrator at Cranston IT, Inc.
Improved Threat Detection and Visibility
Cranston IT saw meaningful improvements in phishing detection and overall email security.
Trustifi’s reporting and insights provided greater visibility into user behavior and risk patterns, helping the team proactively strengthen security controls.
“We’ve seen noticeable improvements in phishing detection and overall e-mail hygiene.”
Technical Manager / Sr. Windows System Administrator at Cranston IT, Inc.
Additionally, account takeover and domain protection features helped identify suspicious activity early, allowing for faster remediation.
Enhanced User Experience and Adoption
Trustifi simplified secure email workflows for both IT teams and end users.
The Outlook add-in was particularly well received, giving users flexible encryption options without adding complexity.
“Clients have shared positive feedback around fewer suspicious emails reaching inboxes and a smoother experience with secure messaging.”
Technical Manager / Sr. Windows System Administrator at Cranston IT, Inc.
Better Standardization and Security Posture
With Trustifi, Cranston IT was able to apply a consistent security baseline across its client base.
The platform’s insights also helped identify gaps in encryption usage and email security practices, enabling targeted improvements.
Conclusion
By implementing Trustifi, Cranston IT consolidated multiple tools into a single platform, reduced operational overhead, and strengthened email security across its entire client base.
The combination of centralized management, improved threat detection, and simplified user experience enabled the team to scale more efficiently while delivering stronger protection to clients.
“Trustifi gives us a straightforward way to manage e-mail security, encryption, and threat protection across all of our clients while keeping day-to-day overhead low.”
Technical Manager / Sr. Windows System Administrator at Cranston IT, Inc.
Whether looking for an extra layer of protection in your existing email security environment or a full-suite solution with managed services, the expertise and simplicity Trustifi offers will exceed your expectations. Let’s discuss pricing and a customized email security plan for you.
Request a Demo Today!