Trustifi Customer Case Study: The Iowa State Bar Association
Discover how the Iowa State Bar Association strengthened email security with Trustifi. Overcoming challenges of varied tech proficiency and legal demands for client privacy, Trustifi provided a seamless solution. From encryption to fraud detection, Trustifi empowered attorneys while ensuring client confidentiality. Read the full case study for insights.
Headquarters:
Des Moines, IA
Founded:
The Iowa State Bar Association can claim to be the oldest voluntary state bar association in the United States, formed in 1874, four years before even the American Bar Association. That year, Iowa had been a state for 28 years with a population of 1.5 million.
Product & Service Offerings:
The Iowa State Bar Association is an organization that facilitates professional growth and collegiality among Iowa attorneys. Its mission is to support members and their service to clients, the community, and the judicial system. Ultimately, the association's primary focus is “helping Iowa attorneys succeed.” Membership benefits include continuing legal education, practice aids, legal research, interaction with the judiciary and legislature, and access to publications regarding news and developments affecting the profession.
The ISBA represents over 7,000 lawyers from all walks of life and all practice areas in Iowa’s 99 counties and beyond. The ISBA’s headquarters is in Des Moines, at the foot of the Iowa Capitol.
“Our attorneys span four generations. Finding an email security solution that was accessible to all was paramount in our decision. Trustifi was the easiest and most trustworthy, being the first federally accepted method of sending legal documents.”
Harry Shipley
Assistant Executive Director of the ISBA
Background
The ISBA was keenly aware of the dangers of business email compromise and that email was now a primary attack vector.
“Change is uncomfortable, and that was the case for our membership base,” said Harry Shipley, Assistant Executive Director of ISBA. “After hearing of our attorney’s cybersecurity incident, I knew we had to help our members mature their security practices so history didn’t repeat itself. Even in the face of resistance.”
Assistant Executive Director of the ISBA
The challenge was that the tech-savvy of his members varied, and many viewed email encryption as something only “technology people” use.
The Challenge
Before using Trustifi, an ISBA attorney became the victim of a man-in-the-middle (MITM) attack. During the attack, the cybercriminal impersonated the attorney and hijacked his email account to wire $400,000 illegally. The ISBA never recovered the funds. The ISBA was keenly aware of the dangers of business email compromise and that email was now a primary attack vector.
Despite this, most of the membership base was too embedded in the day-to-day demands of the legal profession to be troubled by improving their security posture beyond virus protection. Beyond being apathetic towards security improvement, attorneys demand absolute privacy for their clients—making them dubious of digital resources, especially after cumbersome encryption experiences.
Trustifi Exceeding ISBA’s Expectations!
“Trustifi puts security and control in the hands of our attorneys. The attorneys can choose to encrypt—or not. Their email is always secure because Trustifi constantly checks for fraudulent emails, malware, and phishing schemes. When you choose Trustifi, it’s not just email encryption—you’re getting a holistic email security solution.”
Assistant Executive Director of the ISBA
How Trustifi Benefits The IBSA?
Outbound Email Encryption Made Easy
“When all you know is time-intensive email encryption and decryption, of course, you don’t want to use it,” said Shipley. “Since our first conversation with the Trustifi team today, we have witnessed an impressive evolution to the current comprehensive email security platform.”
Assistant Executive Director of the ISBA
Trustifi is Extremely Simple to Use
“Iowa Attorneys Side With Security Initially, many attorneys hesitated to implement Trustifi. The feedback is overwhelmingly positive now that we have a significant adoption rate. Trustifi has swayed even our seasoned attorneys who have gone their careers without email security because they considered it unnecessary.”
Assistant Executive Director of the ISBA
Trustifi is Very Easy to Set Up
According to Shipley,
“Small firms comprise most of his membership, meaning no IT person is on staff. Trustifi excels in these situations with simple deployment that takes less than fifteen minutes. He also noted that on the rare occasion that the infrastructure was more complex, Trustifi immediately rectified any roadblocks remotely.”
Assistant Executive Director of the ISBA
Affordability
“Unlike the competitors, Trustifi’s solution was the ideal balance of user-friendly, advanced technology at a flat price. Using a SaaS model, Trustifi partnered with ISBA to resell its email security platform to 80% of the state’s attorneys at a deep discount as a benefit of association membership.”
Assistant Executive Director of the ISBA
Customer Quote
“We were having trouble with human compliance, especially regarding external mail coming into the organization. We found that Trustifi security has been above and beyond what we expected.”
Assistant Executive Director of the ISBA
ISBA is Getting More Value from Trustifi Without Additional Costs
- Multi-factor Authentication. Trustifi provides multi-factor authentication that identifies the receiver of the email to ensure that your confidential and sensitive information is kept safe from hackers.
- Know What’s Happening with Each Email. Trustifi enables you to postmark proof, track and see when and where emails are opened. It provides visibility and allows rapid response to all email-based threats and attacks. Trustifi uses machine learning technology to create baseline profiles of all users to detect anomalies in user access behavior. Trustifi gives administrators real-time notifications upon account compromise.
- No Special Password. With Trustifi, email users do not have to deal with a separate login. There is no need to enter a complex password to access an encryption service. With Trustifi, you simply open your email application and press a button to encrypt/decrypt email sending/receiving.
- Adding Other Recipients to an Encrypted Email Thread. With Trustifi, even when you correspond with multiple recipients, you can add another recipient to an email trail who becomes part of the encrypted secure correspondence. There is no need to start a new email thread. Trustifi automatically handles all this for you.
- Recalling/Changing Emails. After They Have Been Sent When you want to recall an email, the traditional method is sending another email saying, “Please don’t read this email.” With Trustifi, you can replace the email and/or its attachment, track it, and do all this without involving the recipient.
Customer Quote
“As cyber threats continue to change, I am confident Trustifi will be one step ahead in providing top-notch email protection.”
Assistant Executive Director of the ISBA
Whether looking for an extra layer of protection in your existing email security environment or a full-suite solution with managed services, the expertise and simplicity Trustifi offers will exceed your expectations. Let’s discuss pricing and a customized email security plan for you.
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