Trustifi Customer Case Study: Northeastern Rural Health Clinic

Background

NRHC aims to ensure every outbound email communication is secure, encrypted, and easy for the end-users.

NRHC is the largest provider of outpatient care to Lassen County. The clinics currently provide over 50,000 yearly patient visits, covering primary care, obstetrics, urgent care, dental services, health/nutrition/childbirth education, and the Women, Infants, and Children (WIC) program. Being a health provider, NRHC is mandated by the Health Insurance Portability and Accountability Act(HIPAA) to protect PHI (Protected health information), including data collected through email, fax, or mail. For the last 12 years, NRHC has extensively leveraged fax machines and eFax technology for patients to send forms and communicate with third parties, including insurance companies, healthcare professionals, and doctors.

The Challenge

NRHC previously deployed ZIX and Microsoft to help provide email encryption solutions integrated into their messaging workflow to begin the transformation from legacy fax machines to secure email.

While these solutions at the time came highly recommended, NRHC discovered several challenges, including:

• Very complex rules wizard to help secure emails
• The time to set up
• The cost to maintain the solution was more expensive than initially budgeted.
• When defining policies and rules, the console is prone to human error.
• It is challenging for end-users to encrypt and decrypt messages from patients and external doctors.

Trustifi Exceeding NRHC’s Expectations!

• Inbound email protection, including antispam, anti-malware, and domain spoofing
• Outbound Email Protection, including Email Encryption and Data Loss Prevention.
• Easy-to-use management console
• Email Archiving
• Executive Notification and HIPAA Compliance Reporting
• Quick ramp-up and end-user adoption

How Trustifi Benefits NRHC?

“We noticed a trend in the last two years: UC Davis and UC San Francisco moved away from secure fax solutions, ultimately reducing the need to shred documents. These large healthcare systems turned their focus toward email encryption.”

Jacobb Sullens

Information systems manager, NRHC

Jacobb and his teams approached global mail security provider, Trustifi, to address security concerns surrounding email encryption to support 100% replacing all fax machines. HRNC successfully leveraged Trustifi’s single click to encrypt capability and system-wide outbound policies to encrypt all emails.

Trustifi also empowered NRHC with its advanced AI-inbound email security filtering capability to help stop malware, ransomware, and other attack vectors through the channel. NRHC also enabled outbound filtering with data loss prevention (DLP) and email archiving for e-discovery.

Outbound Email Encryption Made Easy

Email encryption became the preferred method of communication and archiving for e-discovery. All email messages and attachments must always be safe. NRHC is accountable for its patients' data protection, privacy regulations, and compliance governance.

“My team is 100% responsible for all the data at rest or in transit, any HIPAA or PII data. Our organization needs a secure, affordable, easy-to-use email encryption solution. Trustifi delivered!”

Jacobb Sullens

Information systems manager, NRHC

Trustifi is Extremely Simple to Use and Set Up

• Lower Cost Solution with ease-of-use
• Management console straight forward to navigate
• Encrypting emails with a single click
• 100% success in encrypting all outbound messages, including attachments.
• Faster end-user adoption

“Trustifi has been the easiest to use for email encryption. We previously used Zix and Microsoft, which were hard to use.”

Jacobb Sullens

Information systems manager, NRHC

Affordability

“Trustifi is what we have been looking for a while–ease of use and price did it for us; every dollar has to be spent wisely and efficiently. We don’t have a huge budget, and Trustifi delivered with exceptional value and expertise to solve our email encryption challenges.”

Jacobb Sullens

Information systems manager, NRHC

NRHC is Getting More Value from Trustifi Without Additional Costs

• Multi-factor Authentication. Trustifi provides multi-factor authentication that identifies the receiver of the email to ensure that your confidential and sensitive information is kept safe from hackers.
• Know What’s Happening with Each Email. Trustifi enables you to postmark proof, track and see when and where emails are opened. It provides visibility and allows rapid response to all email-based threats and attacks. Trustifi uses machine learning technology to create baseline profiles of all users to detect anomalies in user access behavior. Trustifi gives administrators real-time notifications upon account compromise.
• No Special Password. With Trustifi, email users do not have to deal with a separate login. There is no need to enter a complex password to access an encryption service. With Trustifi, you simply open your email application and press a button to encrypt/decrypt email sending/receiving.
• Adding Other Recipients to an Encrypted Email Thread. With Trustifi, even when you correspond with multiple recipients, you can add another recipient to an email trail who becomes part of the encrypted secure correspondence. There is no need to start a new email thread. Trustifi automatically handles all this for you.
• Recalling/Changing Emails. After They Have Been Sent When you want to recall an email, the traditional method is sending another email saying, “Please don’t read this email.” With Trustifi, you can replace the email and/or its attachment, track it, and do all this without involving the recipient.

Customer Quote

“The Trustifi team, including sales, engineering, and customer success teams, quickly developed a strategy to meet and exceed our complex challenge of securing all emails and attachments outbound from the NRHC email platform to their patients.”

Jacobb Sullens

Information systems manager, NRHC