Email Relay - Office365 Microsoft Exchange Online

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Troubleshooting

CONNECTOR VALIDATION FAILURE

Description: connector validation has been failed.
More can be found at the "Failed" task status.


TLS AUTHENTICATION FAILED

Detailed Log: Couldn't validate the recipient's email server certificate. The certificate isn't signed by a trusted certificate authority.

Solution: You have selected the wrong certificate, please return to Step 5 – Setting up a new connector, at number 12.


EMAIL ERROR

Detailed Log: The email you specified is an Office 365 mailbox, to validate this connector, please specify an email
address which is not hosted in Office 365.
Solution: Please write an email address which is not hosted in Office 365, For example, Gmail, Yahoo or Hotmail.
Please return to Step 5 - Setting up a new connector, at number 18.


DOES NOT EXIST

Detailed Log: 550 X.X.XYZ DNS domain bad-domain.com does not exist [Message=InfoDomainNonexistent]
[LastAttemptedServerName=bad-domain.com] [Your-Production.xyz-xyz.prod.protection.outlook.com]
Solution: Misspelled smart host address, please return to Step 5 - Setting up a new connector, at number 10.


SENDING MESSAGE FAILURE

Description: failing to send a message through the connector. Please return to the email relay configuration and validate all the steps required for the email relay set-up.


EMAILS SENT WITHOUT STYLES

Description: Please see "Step 25" at "Configuration" page. (Disabling Rich-Text Format (RTF))


MESSAGE SENT WITHOUT TRUSTIFI

Details: The message was sent, but not through the connector.
Note: All the symptoms below depend on your plan policy configuration, excluding the attachments.
Symptoms: No email wrapper, no Trustifi logo/footer or headline, attachments are not wrapped in a table.
Solution: The email flow transport rule is probably misconfigured, or the rule process is stopped by other rules
with higher priority and severity. Please verify the other rules with higher priority and validate the rule
configuration. Please return to Step 7 - Setting up a new email flow transport rule.


MESSAGE FAILED TO BE SENT

Details: The message failed to be received.
Symptoms: The recipient did not receive the message.
Solution: Please validate the key and secret of the message headers in Step 7 - Setting up a new email flow transport rule, at number 6. In case that all correct, please contact our support.


OTHER

please contact our support team to mitigate the issue and find the right solution at support@trustificorp.com

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